Basic Sound Troubleshooting on a Google Android Phone

Here are some step’s hat might help fix your sound problem on your Android phone:

1- Check your phone volume – Press your volume up/down button and increase your volume.

2- Restart Your Mobile Phone and remove your headphone and clean your headphone jack .

3- Silent/ vibrate switch is turned on –

Go to the settings >
Tap on sound >
Go to the volume. Once you’re in that setting you can adjust the volume for music, ringtones and notifications.
4- Update your firmware –

Go to setting >
Tap on about phone/device
Now Tap on system update/ software update
Tap on check for update.
Download the most recent update for your phone.

5- Check your music app and clean cache-

Go to the setting and then
Tap on app’s
Go to your music player then click on clear data.
6- Remove moisture –

Switch off your phone, remove your battery/sim/memory card now you can remove the residue or moisture by waving a hair dryer on low heat over the phone.

7- Install SoundAbout from play store

Install a SoundAabout app in your phone through play store and choose the media preference audio.
choose on lets app decide.

8- you can also try this option –

The solution is simple, revive the speakers and receiver with the code *#*#0673#*#* and press speaker on, then receiver on and then again speaker on. In an instant every sound is back.

9- Reset Your Mobile Phone

You can also try to reset your phone i.e. restore your mobile phone to factory settings.
Go to setting.
Tap backup and reset.
Click on factory data reset (Erases all data on phone)
Remove SD card
Tap on reset phone.Now check your sound if not working then try step 6.
10- Factory Data Hard Reset-

Play back the recording on your external speakers.
If you can hear the audio, the speakers are fine.
Now If you can’t, try performing a factory data reset but take the backup of your data .

If none of the steps above have fixed your Android speaker problem, get your phone checked out at a service center. You may have a hardware issue, which means you’ll need to have the speaker replaced.

We hope this will help you out to fix your Android phone sound .


Restart & update

To restart your phone, press and hold the Power button for a few seconds. Then, on your screen, tap Restart Restart.

If you don't see "Restart," press and hold the Power button for about 30 seconds, until your phone restarts.

System updates can bring improvements that may fix your issue.

To check for and install system updates:

  1. Open your device's Settings app Settings app.
  2. Near the bottom, tap System and then System updates. (If needed, first tap About phone or About tablet.)
  3. You'll see your update status. Follow any on-screen steps.

App updates can bring improvements that may fix your issue.

To see and get updates for your apps:

  1. Open your device's Play Store app Google Play.
  2. Tap Menu Menu and then My apps & games.
  3. Apps with available updates are labeled "Update."
    • If an update is available, tap Update.
    • If more updates are available, tap Update all.


If you are still expierancing an issue with the app please read the floowing article from Google to troubleshoot the issue.

A hidden sound feature on the Kindle that you can’t reverse. To fix this you need to install “Quick Mute Volume Control” from the Amazon app store. Luckily it’s a free app.

Open this app and raise all the volume controls. Once you exit the app you will need to restart the Kindle.  Hopefully this will help some others out there with there sound issues.

The Apple IOS iphone/iPad has a soft mute, which can result in no sound coming from certain apps over your iphone/iPad speaker, even though volume is turned up and you can hear the sound with headphones.


For iOS version 10.x please read section iOS version 10 at the bottom of this page

This Soft Mute “feature” mutes app music and sounds, but not the audio from Hulu or Netflix. This makes it difficult to diagnose, especially since your headphones still work,  but thankfully it is easy to fix.

To fix, follow the instructions below:

·         Double tap the home button

·         Swipe from left to right

·         Tap the speaker icon to the far left

·         It should show “Mute Off” below the play button

·         Listen to app sound once again

This should fix the no sound from app by turning off the soft mute feature on the iPhone/iPad.

If you have difficulties getting the speaker icon to show while swiping from left to right you can also turn off the soft mute by following these steps: Go to Settings / General / "Use Side Switch to:"
Select "Mute" Then use the rocker switch on the side to turn up the sound.

 If you have a iphone 5 or 6, Apple has changed how the mute works.

The uppere left hand side of the phone is a mute button  Toggle it to get the sound to play.



Here are a few more steps you can also take:


1. Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
2, Check your settings. The iPads have a small switch on the right edge. It can be used as a rotation lock to keep the screen from automatically reorienting itself as you move around, but you need to have the tablet’s settings configured properly. That same switch, right above the volume buttons, can also be set to function instead as a mute button to silence certain types of audio.
If the switch is set to work as a mute button, you can change its purpose to “screen-rotation lock” by tapping the Settings icon on the home screen. On the Settings screen, tap General on the left side, and on the right side of the screen flick down to “Use Side Switch to.” Tap to select Lock Rotation or Mute to set the button’s function. Even if you set the side switch for your preferred use, you can still mute the Mini or lock the screen. Just double-click the Home button, and when the panel of apps appears along the bottom edge of the screen, flick the row from left to right with your finger. Tap the icon on the far left side of the row to either lock the iPad’s screen or mute the iPad’s alerts, notifications and sound effects. Music, podcasts and video are not muted unless you turn the volume all the way down.
3. Article with more steps to fix no sound from APP issue on Apple IOS devices.
4. Apple has also recommend backing up and restoring to also fix the issue.
Please visit Apple's Support Communities to read more about the no sound App issue and the possible fixes.

 iOS Version 10

Apple iPhone and iPad in iOS 10 have the ability to turn off sounds with simple motions and gestures. how to mute a iPhone and iPad in iOS 10.

The quickest and easiest way to mute the iPhone and iPad in iOS 10 is to use the volume control button on the left side of the smartphone. All you need to do is hold down the button until it switches to silent mode. Another method to put iPhone and iPad in iOS 10 into Silent mode is by just flipping the switch above the volume buttons “down” to mute the iPhone and iPad in iOS 10.

Reverse the above to turn off the mute deature.

If there is still no sound from the application, follow the link below for more steps.

Please visit the Apple support page